If you are not satisfied with your purchase for any reason, we will exchange it or take it back for a full refund within 30 days of receiving your order.

To be eligible, your item needs to be in its original condition, unused, and in its original packaging.

If something arrives wrong

Please inspect your order when it arrives and contact us straight away if the item is defective, damaged, or if you have received the wrong one.

Starting a return

1. Email us at support@woodchart.com and tell us what you would like to do. Please note that the customer is responsible for return shipping costs.
2. If your return is accepted, we will send you instructions on how and where to send your package.
3. Post it back to the address we give you. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to get what you want is usually to return the item you have, and then make a separate purchase for the new one once the return is accepted.

Refunds

We will notify you once your return has been approved, and you will be automatically refunded on your original payment method within 10 business days.

Do bear in mind that it can take a little longer for your bank or credit card company to process and post the refund on their end.

Shipping into the European Union

Notwithstanding the above, if your order is being shipped into the European Union you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unused and in its original packaging, and you will need the receipt or proof of purchase.

What we cannot take back

• Items returned more than 30 days after delivery
• Items that are not in their original, unused condition
• Items returned without their original packaging
• Items sent back without requesting a return first
• Sale items
• Gift cards